Shipping and Delivery Policy

We are committed to delivering your order in a timely, reliable, and secure manner. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered, as well as the responsibilities of both our store and our customers.

1. Order Processing Time

All orders are subject to processing before shipment. Processing time generally includes order verification, quality inspection, packing, and preparation for dispatch.

Orders are usually processed within [1–3 / 3–5 / 5–7] business days after payment has been successfully confirmed.

Please note that:

  • processing times may be longer during holidays, sales periods, promotional campaigns, or high-order volume periods;
  • orders placed on weekends or public holidays may be processed on the next business day;
  • processing time is separate from shipping time.

We reserve the right to delay processing if additional payment verification or order confirmation is required.

2. Shipping Locations

We currently ship to [domestic locations / selected international countries / worldwide].

Shipping availability may vary depending on the destination, local regulations, courier limitations, and operational capacity. We reserve the right to limit or decline shipping to certain locations at any time without prior notice.

If we are unable to ship to your address after an order is placed, we will contact you using the information provided at checkout.

3. Shipping Methods

We work with trusted shipping carriers and logistics partners to deliver orders safely and efficiently. Available shipping methods may vary depending on the destination and may include:

  • standard shipping;
  • express shipping;
  • economy shipping;
  • local delivery services;
  • international courier services.

The shipping methods available for your order will be displayed at checkout, where applicable.

4. Estimated Delivery Time

Estimated delivery time depends on the shipping method selected and the delivery destination.

Typical delivery estimates may be as follows:

  • Domestic standard shipping: [3–7] business days
  • Domestic express shipping: [1–3] business days
  • International shipping: [7–21] business days

Please note that these delivery times are estimates only and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by factors beyond our control, including:

  • weather conditions;
  • customs clearance;
  • carrier delays;
  • public holidays;
  • remote-area delivery limitations;
  • incomplete or inaccurate shipping information.

5. Shipping Fees

Shipping fees are calculated based on factors such as:

  • delivery destination;
  • order size or weight;
  • selected shipping method;
  • promotional shipping offers, if applicable.

Shipping charges will be displayed at checkout before the customer completes payment.

From time to time, we may offer:

  • free shipping promotions;
  • discounted shipping rates;
  • minimum purchase thresholds for free delivery.

Any such promotions are subject to the terms stated on our website at the time of purchase.

6. Order Tracking

Once your order has been shipped, we may provide a shipping confirmation email or notification containing tracking information, where available.

Please allow some time for tracking updates to appear after dispatch. In some cases, tracking information may not update immediately due to the carrier’s system.

If you do not receive tracking details within a reasonable time after shipment, you may contact us for assistance.

7. Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information at the time of order, including:

  • full recipient name;
  • correct shipping address;
  • phone number;
  • any necessary delivery instructions.

We are not responsible for delays, failed deliveries, or additional costs resulting from:

  • incorrect or incomplete shipping details;
  • undeliverable addresses;
  • refused delivery;
  • failure of the customer to receive the parcel;
  • failure to respond to courier contact attempts.

If a parcel is returned to us due to incorrect address information or unsuccessful delivery caused by customer error, additional shipping charges may apply for reshipment.

8. Customs, Duties, and Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless otherwise stated.

Customers are solely responsible for:

  • paying any customs duties or import taxes;
  • complying with local import laws and regulations;
  • providing any information required for customs clearance.

We are not responsible for delays caused by customs processing or for additional charges imposed by customs authorities.

9. Delayed Deliveries

While we aim to ensure that every order arrives within the estimated timeframe, delivery delays may occasionally occur.

Delays can happen for reasons such as:

  • severe weather;
  • transportation disruptions;
  • customs inspections;
  • courier service interruptions;
  • peak holiday demand;
  • force majeure events.

In such cases, we appreciate your patience and understanding. We will make reasonable efforts to assist you in tracking the shipment and communicating with the carrier where appropriate. However, we are not liable for delays caused by third-party shipping services or circumstances beyond our reasonable control.

10. Lost Packages

If your order appears to be lost in transit, please contact us as soon as possible.

We may assist by:

  • reviewing the tracking information;
  • contacting the shipping carrier;
  • opening an investigation where applicable;
  • discussing possible next steps after the carrier’s review.

A package may be considered lost only after a reasonable investigation period and based on the carrier’s determination.

We reserve the right to decide, acting reasonably, whether to offer:

  • a replacement;
  • store credit;
  • a refund;
  • or another appropriate solution.

11. Delivered but Not Received

If tracking information shows that the package has been delivered, but you have not received it, customers should:

  • verify the shipping address used for the order;
  • check with household members, neighbors, building management, or reception;
  • check around the delivery location;
  • contact the shipping carrier directly if needed.

If the parcel is marked as delivered by the carrier, [Store Name] may not be responsible for theft, loss, or misplacement after delivery. However, we will do our best to support the customer in reviewing the situation.

12. Damaged Packages

If your package arrives visibly damaged, please:

  • take clear photos of the outer packaging before opening it;
  • inspect the contents immediately;
  • keep all original packaging materials;
  • contact us as soon as possible with your order number and photos.

If the item inside is found to be damaged, we will review the case in accordance with our Goods Inspection Policy, Return Policy, or Refund Policy, as applicable.

13. Split Shipments

In some cases, an order may be shipped in multiple parcels. This may happen when:

  • items are stored in different locations;
  • certain items are delayed;
  • package size or weight requires separate shipments;
  • part of the order becomes available earlier.

If your order is shipped in multiple packages, you may receive separate tracking numbers and deliveries on different dates.

14. Incorrect Shipping Address

Customers must review their shipping details carefully before submitting an order. If you notice an error in your shipping address, please contact us immediately.

We may be able to update the address only if the order has not yet been processed or shipped. Once the parcel has been dispatched, we may not be able to make changes.

We are not responsible for parcels sent to the address provided by the customer if that address was entered incorrectly.

15. Refused or Unclaimed Shipments

If a shipment is refused by the customer or remains unclaimed and is returned to us, we reserve the right to deduct any costs incurred, including:

  • return shipping fees;
  • storage fees;
  • handling charges;
  • customs-related charges, where applicable.

Any refund issued for refused or unclaimed shipments may be reduced by these costs.

16. Shipping Restrictions

Certain products, delivery methods, or destinations may be subject to shipping restrictions due to legal, safety, or logistical reasons.

We reserve the right to:

  • cancel orders that cannot be shipped lawfully or practically;
  • request alternative shipping information;
  • remove shipping options at our discretion.

If shipping becomes unavailable after an order is placed, we will contact the customer to discuss the next available option.

17. Delivery Confirmation

For some shipments, proof of delivery may be provided by the carrier, including tracking updates, delivery scans, signatures, or photos.

Once proof of delivery is provided by the carrier, the shipment may be considered completed, subject to any rights the customer may have under applicable law.

18. Force Majeure

We are not responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • floods;
  • fires;
  • wars;
  • strikes;
  • government actions;
  • pandemics;
  • transportation disruptions;
  • communication system failures.

In such circumstances, we will make reasonable efforts to minimize disruption and keep customers informed where possible.

19. Policy Updates

We may update this Shipping and Delivery Policy from time to time to reflect changes in our business practices, logistics operations, or legal obligations.

Any revised version will be posted on our website and will take effect immediately upon publication unless otherwise stated. Customers are encouraged to review this policy before making a purchase.