Return Policy

Customer satisfaction is very important to us. We want you to feel confident when shopping with our store, and we understand that sometimes a product may not meet your expectations. This Return Policy explains the conditions under which items may be returned, exchanged, or refunded.

1. Return Eligibility

We accept returns for eligible items within [7 / 14 / 30] days from the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

  • it must be unused, unworn, and unwashed;
  • it must be in its original condition;
  • all original tags must still be attached;
  • it must be returned in the original packaging, where possible;
  • it must not show signs of damage caused by the customer;
  • it must not carry perfume, deodorant, makeup stains, smoke odor, or any other signs of use.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return unless they arrive damaged or incorrect. These may include:

  • underwear;
  • swimwear;
  • bodysuits;
  • socks;
  • accessories;
  • sale or clearance items;
  • gift cards;
  • final sale items;
  • customized or personalized products.

If a product is marked as non-returnable or final sale, this will apply unless the item is defective or the wrong item was sent.

3. Items Received Damaged, Defective, or Incorrect

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [3 / 5 / 7] days of delivery.

To help us review the issue quickly, please provide:

  • your order number;
  • clear photos of the item;
  • close-up photos showing the defect or problem;
  • photos of the packaging, if applicable;
  • a brief explanation of the issue.

Once we review your request, we will determine whether the item qualifies for a replacement, exchange, store credit, or refund.

4. Return Request Process

To request a return, customers must contact our customer service team within the return period stated above.

Please include the following information in your request:

  • full name;
  • order number;
  • item(s) you would like to return;
  • reason for return;
  • photos, if the return is related to a damage or quality issue.

Returns sent back without prior approval may not be accepted.

5. Return Shipping

Unless the return is due to our error, such as receiving the wrong item or a defective product, the customer is generally responsible for return shipping costs.

Customers are advised to use a shipping method with tracking, as we are not responsible for return parcels lost, delayed, or damaged during return transit.

If the return is approved due to our mistake, we may offer one of the following, depending on the case:

  • a prepaid return label;
  • reimbursement of reasonable return shipping costs;
  • no need to return the item, where appropriate.

6. Exchanges

We may offer exchanges for eligible items, depending on stock availability.

Exchanges may be requested for reasons such as:

  • wrong size ordered;
  • preference for another color;
  • replacement of a defective item.

If the requested replacement item is unavailable, we may offer:

  • store credit;
  • an alternative item;
  • a refund, where applicable.

We reserve the right to limit exchanges based on product availability and return condition.

7. Refunds

Once the returned item is received and inspected, we will notify you of the outcome of your return request.

If approved, refunds will generally be issued to the original payment method used for purchase. Please note the following:

  • refunds may take several business days to process;
  • banks or payment providers may require additional time to post the refund;
  • original shipping fees are usually non-refundable unless the return is due to our error;
  • payment processing fees, currency conversion fees, or bank charges may not be refundable.

If your refund is delayed, please first check with your payment provider or bank.

8. Store Credit

In some cases, we may offer store credit instead of a refund, especially when:

  • the item is returned for preference-based reasons;
  • an exchange is not available;
  • the customer agrees to receive store credit as a resolution.

Store credit may be subject to separate terms, including expiration rules if allowed by law.

9. Return Inspection

All returned items are inspected once received. We reserve the right to determine whether the returned item meets the conditions of this Return Policy.

A return may be rejected if the item:

  • has been worn or washed;
  • is missing tags;
  • is damaged due to customer handling;
  • has visible stains, odors, or signs of use;
  • is returned outside the allowed return period;
  • does not match the original order records.

If a return is rejected, the item may be sent back to the customer at the customer’s expense.

10. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been packed, processed, or dispatched, it may no longer be possible to cancel it. In such cases, customers may need to wait until delivery and then request a return in accordance with this Return Policy.

We reserve the right to cancel orders at our discretion in cases such as:

  • payment issues;
  • stock unavailability;
  • pricing errors;
  • suspected fraudulent activity;
  • incorrect customer information.

If we cancel an order after payment has been made, an appropriate refund will be issued.

11. Sale and Promotional Items

Items purchased during promotions, discounts, flash sales, or clearance events may be subject to special return conditions.

Unless otherwise stated:

  • clearance items;
  • final sale products;
  • heavily discounted products

may not be eligible for return, exchange, or refund.

Please review the product page carefully before purchasing promotional items.

12. Color, Size, and Minor Variations

We make every effort to display products accurately. However, slight differences may occur due to:

  • monitor or phone screen settings;
  • lighting during product photography;
  • manual measurement methods;
  • fabric or production batch variations.

Therefore, the following are generally not considered defects:

  • slight color differences;
  • minor measurement differences within a reasonable tolerance;
  • natural fabric texture variations;
  • loose threads that do not affect use.

These cases may not qualify for free return shipping or full refund unless otherwise required by law or approved by our team.

13. International Returns

For international orders, customers are responsible for understanding any return shipping costs, customs requirements, duties, or taxes associated with the return.

We are not responsible for:

  • customs delays on returned items;
  • import duties related to the return;
  • shipping fees paid to local carriers;
  • parcels lost during international return transit.

International customers should contact us before sending back any item so we can provide return instructions.

14. Refused Deliveries

If a customer refuses delivery of an order without an approved reason, or fails to receive the parcel causing it to be returned to us, we reserve the right to deduct any return shipping fees, handling fees, or other costs incurred from the refund amount.

This also applies to cases where inaccurate shipping information provided by the customer results in a failed delivery.

15. Fraud Prevention and Abuse

To protect our business and customers, we reserve the right to refuse returns, refunds, or exchanges in cases of suspected abuse, including but not limited to:

  • repeated excessive return behavior;
  • returning worn or used items;
  • providing false information;
  • returning items not originally purchased from us;
  • intentionally damaging items.

We aim to treat all customers fairly and appreciate honest communication throughout the return process.

16. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our operations, product offerings, or legal obligations.

Any updated version will be posted on our website and will take effect immediately upon publication unless otherwise stated. Customers are encouraged to review this page before making a purchase.