Goods Inspection Policy

We take product quality seriously and are committed to delivering clothing and fashion items that meet our customers’ expectations. We understand that when shopping online, customers rely on us to provide accurate product information, careful packaging, and reliable quality control. For that reason, all products are subject to an inspection process before they are packed and shipped.

This Goods Inspection Policy explains how we inspect our items, what customers should do upon receiving their orders, and how we handle concerns related to damaged, incorrect, or defective goods.

1. Our Commitment to Quality

We aim to provide our customers with clothing products that are in good condition, accurately described, and properly prepared for delivery. Every order is handled with care by our team, and we make reasonable efforts to ensure that each item is checked before shipment.

Our inspection process is designed to reduce the possibility of errors such as:

  • sending the wrong item;
  • sending the wrong size or color;
  • shipping products with visible defects;
  • packaging items improperly;
  • including incomplete or missing items in an order.

Because customer satisfaction is important to us, we continuously work to improve our inspection standards and packing procedures.

2. Pre-Shipment Inspection Process

Before an order is shipped, our staff performs a standard inspection of the goods. Depending on the type of item, the inspection may include checking the following:

2.1 Product Verification

We verify that the item matches the order placed by the customer, including:

  • product style;
  • size;
  • color;
  • quantity;
  • design variation, where applicable.

2.2 Visual Condition Check

Each clothing item is visually reviewed to identify any obvious issues, such as:

  • stains or discoloration;
  • holes, tears, or fabric damage;
  • broken zippers or missing buttons;
  • loose seams or major stitching defects;
  • visible marks caused during storage or handling;
  • incorrect labels or tags.

2.3 Packaging Check

We also check that:

  • the item is folded or packed properly;
  • the packaging is clean and secure;
  • the order includes the correct number of products;
  • the parcel is sealed appropriately for delivery.

Our inspection is based on a reasonable visual and handling review. While we do our best to detect problems before shipping, certain minor issues may not always be noticeable until the product is worn or examined in more detail.

3. Inspection Standards for Clothing Products

As a fashion and clothing store, we understand that garments may vary slightly depending on the material, production batch, lighting conditions, and display settings. Therefore, our inspection policy distinguishes between major defects and acceptable minor variations.

3.1 Issues Generally Considered Defects

The following issues are generally considered defects if they are present upon delivery:

  • wrong product sent;
  • wrong size or wrong color sent compared to the confirmed order;
  • torn or damaged fabric;
  • broken zipper, clasp, or other functional hardware;
  • missing essential parts of the garment;
  • large stains or visible marks;
  • severe stitching failure;
  • major manufacturing faults that affect wearability or appearance.

3.2 Issues Not Usually Considered Defects

The following are generally not considered defects:

  • slight color differences caused by photography lighting or screen display;
  • minor differences in measurements within a reasonable tolerance;
  • minor loose threads that do not affect use;
  • natural fabric texture variations;
  • wrinkles resulting from packaging and shipping;
  • slight differences in print placement or pattern alignment;
  • small variations between production batches.

These minor differences are common in garment manufacturing and online retail, and they do not necessarily indicate that the item is faulty.

4. Product Images and Color Representation

We make every effort to display our products as accurately as possible. However, actual colors may vary slightly due to:

  • lighting during product photography;
  • monitor or phone screen settings;
  • brightness and contrast differences between devices;
  • fabric dye lot variations.

For this reason, slight color variation between the product image and the actual item may occur and is not automatically considered a defect. We encourage customers to review product descriptions carefully before placing an order.

5. Size Tolerance and Measurement Differences

Our product pages may include size charts and measurement information to help customers choose the correct fit. However, customers should understand that slight variations may occur due to:

  • manual measurement methods;
  • different fabric characteristics;
  • production tolerances;
  • design style of the garment.

A small measurement difference within a reasonable tolerance is not generally considered a manufacturing defect. Customers are encouraged to compare their body measurements or similar garments they already own before ordering.

6. Customer Inspection Upon Delivery

We strongly recommend that customers inspect their package as soon as it is received. Prompt inspection helps ensure that any issues can be identified and resolved quickly.

Upon receiving the order, customers should check:

  • whether the parcel appears damaged during transport;
  • whether the correct items were received;
  • whether the quantity is correct;
  • whether the size and color match the order;
  • whether there are any visible defects or damages.

If there is any issue, customers should contact us within [3 / 5 / 7] days of receiving the package. Claims made after this period may be harder to verify and may not be accepted, depending on the circumstances.

7. Reporting a Problem

If a customer believes there is a problem with the goods received, they should contact our customer service team as soon as possible. To help us review the case efficiently, customers should provide the following:

  • order number;
  • full name used for the order;
  • clear photos of the item;
  • close-up photos showing the issue;
  • photos of the outer packaging, if the package arrived damaged;
  • a short explanation of the problem.

Incomplete reports may delay the review process. We may request additional information if needed to assess the issue fairly.

8. Review and Verification Process

Once a claim is received, our team will review the information provided by the customer. This review may include:

  • comparing the photos submitted with the original order details;
  • checking warehouse packing records;
  • confirming product specifications;
  • evaluating whether the issue is a defect, shipping damage, or acceptable variation.

We reserve the right to determine, acting reasonably and in good faith, whether the reported problem qualifies for a replacement, exchange, store credit, or refund.

In some cases, customers may be asked to return the item for further inspection before a final resolution is provided.

9. Resolution Options

If, after inspection and review, we confirm that the goods are incorrect, defective, or damaged before delivery, we may offer one of the following solutions:

9.1 Replacement

If the same item is available, we may send a replacement at no additional cost.

9.2 Exchange

Customers may be offered an exchange for another size, color, or product, depending on stock availability and store policy.

9.3 Partial Refund

In cases where the issue is minor and the customer agrees to keep the item, we may offer a partial refund where appropriate.

9.4 Full Refund

If the issue is significant and cannot be resolved by replacement or exchange, we may offer a full refund in accordance with our Refund Policy.

The final resolution will depend on product condition, stock availability, the nature of the problem, and compliance with our reporting requirements.

10. Items Damaged During Shipping

We carefully pack all orders before dispatch. However, once a parcel is handed over to the shipping carrier, delays or damage during transport may occasionally happen.

If the parcel arrives visibly damaged, customers should:

  • take photos of the package before opening it;
  • keep all packaging materials;
  • inspect the contents immediately;
  • report the issue to us as soon as possible.

We will work with the customer to review the case and, where appropriate, coordinate the next steps. Shipping-related issues may also be subject to carrier investigation.

11. Hygiene and Condition Requirements for Returns

If a customer is asked to return an item for inspection or resolution, the item must generally be:

  • unworn;
  • unwashed;
  • unused;
  • in its original condition;
  • with tags attached, where possible;
  • free from perfume, deodorant, smoke, makeup, or other marks caused after delivery.

We may refuse returns or claims if the product shows signs of use, improper handling, or damage caused after receipt.

12. Situations Not Covered by This Policy

This Goods Inspection Policy does not cover issues caused by factors outside our control after successful delivery. These may include:

  • damage caused by improper washing or care;
  • shrinkage due to incorrect laundry methods;
  • wear and tear after use;
  • damage caused by misuse, alteration, or mishandling;
  • dissatisfaction based solely on personal preference when the product matches the description and has no defect.

For such cases, customers may still refer to our Return Policy or contact us for support, but approval is not guaranteed under the Goods Inspection Policy alone.

13. Handmade, Boutique, or Limited Collection Items

If your store sells boutique, handmade, made-to-order, or limited-run fashion items, slight variations in finishing, stitching, pattern placement, or detailing may naturally occur. These characteristics may be part of the uniqueness of the item and are not necessarily defects.

Where applicable, this will be mentioned in the product description so customers can shop with full understanding.

14. Fraud Prevention and Fair Use

To protect both our customers and our business, all inspection claims are reviewed carefully. We reserve the right to refuse claims that appear fraudulent, misleading, incomplete, or abusive.

Examples may include:

  • claims submitted without sufficient evidence;
  • items intentionally damaged after delivery;
  • repeated abuse of return or refund policies;
  • false claims regarding missing or incorrect items.

We are committed to treating every customer fairly, and we ask customers to work with us honestly and respectfully throughout the inspection and resolution process.

15. Policy Updates

We may update this Goods Inspection Policy from time to time to reflect changes in our business operations, product range, shipping procedures, or customer service practices. Any updates will be posted on our website and will take effect upon publication.

Customers are encouraged to review this policy periodically before making a purchase.